Introduction
The Privacy Policy covers the practices for handling and securing your Personal Information by shop.archilum.com.
This Privacy Policy is applicable to persons who purchase from shop.archilum.com through any sales channels of shop.archilum.com like the website; mobile application; mobile site etc. The applicability of this Privacy Policy also extends to persons who visit the offices or sales channels of shop.archilum.com.
As a User / Customer of shop.archilum.com, the person agrees to abide by the terms and conditions mentioned herein.
This privacy statement does not apply to the websites, mobile sites and mobile apps of our other third parties, even if their websites are linked to shop.archilum.com website. We recommend you review the privacy statements of the other parties with whom you interact.
What personal information or data is collected from you and how we use it?
“Personal Information” means and includes all information collected for lawful purpose and for meeting the objectives of shop.archilum.com. The information also includes details that can be linked to an individual or to identify any such individual, viz. name, address, mailing address, telephone number, email address, credit card number, card holder name and details, etc and any or all other details that may be necessary for shopping from the user/customer’s end.
When you visit shop.archilum.com website, we may collect information regarding the domain name and host from which you are accessing the website, the internet protocol address of the computer / laptop or internet service provider you are using and any other statistical data. The users/customers are informed through this privacy policy that shop.archilum.com uses cookies and tracking technology for website and mobile site users depending on the features offered. Personal information will not be collected via cookies and other tracking technology; however, if you previously provided personal identifiable information, cookies may be tied to such information. shop.archilum.com also request its users/customers to go through the Cookies as mentioned below in this Policy.
Restriction as to sharing of information
Users / Customers of this website may share contents or information, reviews, comments, send communications; and submit suggestions, ideas, comments, questions or other details, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights of others or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”.
Users / Customers are also restricted to upload any explicit contents which are not acceptable to the public at general and are injurious to the minds of children.
Registration
If you choose to become a registered member/user/customer of shop.archilum.com, you must provide us with your name, telephone number, e-mail address etc. This information is collected on the registration form for several reasons
- Personal Identification.
- To purchase offered by shop.archilum.com on the website.
- To allow us to contact you for customer services, if necessary.
- To customize the contents of the website shop.archilum.com; mobile application to strive to meet your specific needs.
- To make our services easily available to you.
- To confirm your new registration and each shopping or Purchase you make.
This information is used to contact you about the services on our site in which you have expressed interest. At your option, you may also provide information (such as gender or age) about yourself, which are not mandatory in the Registration Form.
Procedure for Collection of Information and its Use
We are the sole owners of the information collected on this website shop.archilum.com. We only have access to/collect information that you voluntarily provide us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use the information provided by you to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, unless required by government or statutory authority or regulatory offices under the law.
Unless you ask us not to, we may contact you via email in the future to inform you about the upcoming promotional offers or new services, or changes to this privacy policy.
You’re access to the information provided by you
You may choose to visit our site at any time to check or review or revise the following information or data provided by you by contacting us via email or customer helpline number given on our website shop.archilum.com.
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Purchasing
In order to purchase through our website you must provide us with certain Personal Information such as your name, telephone number and e – mail address. You can make payment through different options like Credit Card, Debit Card, Net Banking and Mobile Wallets in a secured environment. We require this information to process, fulfill and confirm your order and transactions and keep you informed of each transaction’s status.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secured way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, invoicing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
With whom your personal information is shared?
When you do purchase from the website, we shall provide certain Personal Information of yours to the Courier or other third party who are also involved in order to successfully fulfill.
For the above purpose shop.archilum.com ensures you that the information provided to the Courier will not be divulged or diverted to any third parties other than as required by the government agencies / authorities, statutory bodies and any other institutions that are authorized.
However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with the Courier Agencies / Transporters with whom we have alliances and also with those parties who provide us the promotional and other benefits from time to time basis.
How you can opt-out of receiving our promotional e-mails
At any time, you may unsubscribe from our newsletter or promotional services through the “My Account” link on the website or mobile site or mobile application.
You will occasionally receive email updates from us about fare sales in shop.archilum.com, special offers, new shop.archilum.com services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the ‘unsubscribe’ link or follow the instructions in each email message or send us an email esupport@archilum.com.
We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.
You may always submit concerns regarding this Privacy Policy via email to ecom.support@archilum.com and shop.archilum.com will respond to all reasonable concerns or inquiries.
SHIPPING POLICY
How do I check the status of my order?
You can track the status of your order in the My Account section of shop.archilum.com.
Are products purchased on shop.archilum.com covered by warranty?
All products sold on shop.archilum.com come with Manufacturer’s warranty & shop.archilum.com is not offering any service or warranty to the products. Purchaser shall contact Manufacturers or their agents for service or product related after sales queries and complaints.
Do I have to pay any delivery charges?
shop.archilum.com provides free delivery on most of the items, however in certain cases shipping charges may be applicable and will be shown along with the product page.
Where does shop.archilum.com deliver in India?
shop.archilum.com delivers to most locations within India. However, for logistical reasons, we are unable to deliver to a few locations right now.
How much time will it take for the delivery of the order?
We make our best efforts to ship each item in your order within 4-5 working days of the order. However in some cases, we may take longer, up to 7-10 working days, to ship the product.
With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
How will the delivery be done?
We process all deliveries through reputed couriers. Once your order is shipped you will be provided with an Airway Bill Number and the name of the courier partner that you can use to track your delivery on the logistic/ Courier Company’s website.
What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for 3 days awaiting further instructions from the recipient before returning the parcel to shop.archilum.com.
Once the parcel has been shipped back to us by the courier partner, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via the original mode of payment or as per our refund policy.
What should I do if I have only received a part of my order?
While it is our endeavor to ship all items in your order together; this may not always be possible due to product characteristics or availability. Please be aware that your order may be dispatched in separate parcels from different locations and on different dates.
What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our partner centers. If you refuse your parcel, please contact shop.archilum.com – Customer Care You can also email us at esupport@archilum.com
What about warranty and hidden costs (GST etc.)?
There are no extra taxes, hidden costs or additional shipping charges other than the normal shipping charges as mentioned earlier. The price mentioned on the website is the final price. All taxes are included with the listed product prices.
Does shop.archilum.com deliver internationally?
shop.archilum.com doesn’t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the delivery address is within India.
RETURNS AND REPLACEMENT POLICY
How do I get a defective item replaced?
Product Damaged in Transit
In case the product you receive is in damaged condition, you have to call shop.archilum.com – Customer Care Division helpline or write to us on esupport@archilum.com within 24 hours of the receipt of the product to register your complaint. Our service team will examine the delivered product and if the product is beyond correction we will collect the damaged product with all inbox accessories and you will be delivered a new product.
Product not working
In case the product is not working, you have to call shop.archilum.com – Customer Care Division helpline or write to us on esupport@archilum.com within 24 hours of the receipt of the product to register your complaint.
Product Receipt and Acceptance Confirmation Process
Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Archilum Building Solutions Private Limited and its associates retain the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.
In case of any damage to the actual product, you are required to inform the shop.archilum.com customer care within 24 hours of receipt of the product.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this Replacement Policy, viz:
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
Disputes
In case of any disputes arising in the matter associated with the business of shop.archilum.com, such disputes shall be referred to an arbitrator or a set of arbitrators appointed for the purpose by mutual agreement between the parties. In all such times, place of arbitration shall be Kozhikode.
CANCELLATION POLICY
When can you cancel an order?
You can cancel an order only till the time the order is not shipped. Order cancellation will not be allowed after shipment of order.
Will a cancellation request have any implication on you?
There will be no cancellation charges or processing fees for the customer upon order cancellation.
When do you get a refund for the cancelled order?
If the payment was by Credit/ Debit Card, Net-Banking and Digital Wallets, we will refund the money in your respective payment account. Typically refunds are processed in between 7- 10 working days after order is marked as cancelled.
Please note that we depend on the credit/debit card issuing bank to ensure refund into your account. We only control release of funds from our side, there is little we can do in case there is a delay from the bank’s end.
What happens to the order cancellation post shipping?
Once order has been shipped you have to call shop.archilum.com – Customer Care Division helpline or write to us on esupport@archilum.com to request cancelation.
If a cancellation request comes up, we will try to hold the shipment but we cannot guarantee that the cancellation request will be honored. Further no refund of money is guaranteed for late cancellation cases.
TERMS OF USE
This website is designed, developed and maintained by Archilum Building Solutions Private Limited.
Though all efforts have been made to ensure the accuracy and correctness of the content on this website, the same should not be construed as a statement of law or used for any legal purposes. In case of any ambiguity or doubts, users are advised to verify/check with any other source(s), and to obtain appropriate professional advice.
Under no circumstances will Archilum Building Solutions Private Limited be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website.
These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of India.
The information posted on this website could include hypertext links or pointers to information created and maintained by non-Government/private organizations. Archilum Building Solutions Private Limited is providing these links and pointers solely for your information and convenience. When you select a link to an outside website, you are leaving the Archilum Building Solutions Private Limited website and are subject to the privacy and security policies of the owners/sponsors of the outside website.
Archilum Building Solutions Private Limited, does not guarantee the availability of such linked pages at all times.
Thank you for using the Website!